Jess Dimsdale
Jess has greater insight into the minds of online daters than perhaps anyone else - she heads up our customer care team, responsible for supporting our millions of customers. Whether it's helping to write the perfect profile, choosing the best photo or helping to take payment, our customer care team help customers make the most of their online dating experience.
A New Chapter…
Four years ago, I was asked by Ross and Steve to head up our in-house Support team and become Customer Care Manager. I can still remember to this day thinking how great an opportunity it was, I couldn’t wait to have my very own team! Initially, the Support team consisted of me and one other…
Internet Dating and Fraud- 419 Scamming
This week, Charlotte our Customer Care Supervisor, explains what a ‘419 scam’ is.
What is a 419 Scam?
419 represents a type of scam typically used by Nigerian scam artists. The most common tactics used for this type of scam include:
- Romance Scam- the 419er has fallen madly in love with the target but in order…
Our Training Process
This week, Pat from Customer Support takes over the blog with her thoughts on training.
The job closest to my heart is training new members of the team. The thing I love most about training is that it gives you the chance to share knowledge with others but you also get to meet someone new. Training…
Caring For Our Customers At Every Step
Wow what a busy few months we have had here in the Customer Care Department, we’ve sadly said goodbye to 3 amazing team members (although two have only moved across to other departments so they are only a coffee break or IM Chat away). We’ve welcomed Sam and Jenny from Moderation into the Adult and…
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