On 5th June 2012, I will have been at Global Personals for three years. At the beginning of this year I
started to think about my future and where I wanted to go with my career…
This got me feeling a little nostalgic and I started to think about my time here so far. I started as a Customer Support Executive and 6 months later secured my first Team Leader role. Six months after, Harry approached me asking me to help create a whole new team. I remember his exact words were “I hope you’re scared, this isn’t going to be easy” and so, the Retention Team was born. There have been ups and downs, but thankfully, with a ridiculous amount of perseverance and lots of hard work, we’re now producing amazing results for the company; far better than I think a lot of us realised until recently.
It’s because of this last point that I began to think that now may be a good time to move on. Eighteen months ago, we were still very new to this and the requirements and expectations of the team were ever changing until we finally worked out the magic formula that makes the team what it is today. The team are stable now and their performance is fantastic, so why shouldn’t someone else take over and start to develop their careers too?
In one of my first ever catch-ups here I was asked by Jess, my Manager at the time, that if I was offered any other job in the company, which one would it be? The answer is about to become clear. In the middle of April 2012, I took the initiative to contact Jen, one of our Project Managers and see if there was going to be any vacancies coming up in her team- what I didn’t realise was that I was eligible to apply for the vacancy they already had! A couple of chats later and a major grilling in the interview, I was appointed Global Personal’s new Junior Project Manager. To be honest, I was a gibbering wreck in the interview, so somewhere in amongst my ramblings must have been some fairly decent answers to Barry and Jen’s questions (it also helped that I was the only internal applicant I guess but I like to pretend that’s not true!).
I start my brand spanking new job on Monday 28th May 2012. I am very excited but also quite nervous- this will be a completely new challenge for me but I can’t wait to get stuck in and show the team what I’m made of! I just hope I live up to expectations…
A new door has opened but the one I am about to shut means a lot to me. I started my career in the Customer Care Team and have made some very good friends- when I thought about moving on; I not only had to consider who I might be working with in the future but also who I wouldn’t be working with any more. It’s all good though, I’m not exactly going far so when they start to miss me too much, they can just come and say hi!
Off the back of my new job, a door has opened for Ross Simpson who will be taking over my role. Ross has been in the Retention Team since the dawn of time and after a couple of very impressive interviews, was offered the position. I actually can’t wait to work with him over the next week and handover everything there is to know about managing the team. I am sure he will bring about some changes in the future and maybe even the odd improvement here and there *ahem* but I do know that he’ll be a great manager.
I’m sure over the next few months you’ll read about all sorts of other changes in the Customer Care Team. It’ll be interesting to read about them without being directly involved; as I have been for so long.
I honestly can’t wait to carry on progressing here and I am very grateful to be given the opportunity to develop my career at Global Personals. I imagine my next blog is going to be a million miles away from anything else I’ve ever written here before!
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